before starting looking for information for this topic i thought only of one kind of queuing..yes, lines in supermarkets. that's why i was afraid I'll have nothing to write..but as one clever person said:as long you live as much you know:)
i found lots of new kinds of queuing.I've never thought that waiting for bus or meal in a restaurant can be called queuing too.. :/
who knew that there already are some books and theories on queuing..?i didn't. because it never bothered me, or maybe because it has become a part of my life..?anyway I'd love to share some new information i found with you, my dearest readers;)
firstly,(I'm afraid to be called a lire, but...) i found that theory of queuing was published by Agner Krarup Erlang in 1909. due to this I've made my own conclusion that he might be the first psychologist who started research in this area. moreover by 1917 he was studying the "single queue" or "combined queue" system. the "single queue" is a regular queue that we stand in every day in supermarkets(one line one server). and, in my opinion, the better kind of queues is "combined queue". this is more common in banks, post offices. it's when people stand in one queue, but there are few servers. so when you're the first at the line you can go to available server. as the author of the article I've read writes: the great advantage of a combined queue is that you get "social justice" - the first person in is the first person out.
i guess that's a good way to solve queuing problem.i think it should be solved because nowadays more and more people start to complain about queues in their daily life:'(
the second way to deal with the problem is music..it undoubtedly helps me to buy more, so why it can't help while standing in line? the way it helps is that the music usually cheers up. and as many of us know queuing can be irritating.so..music+ irritation= good mood and a flew away time. furthermore, if the person is too busy to queue he/she might be too busy to listen to the radio.so while queuing we can hear some newest songs. the same is with TV commercials and TV sets by the cashiers.
and the last but not least way to solve queuing problem is journals' stands near the cashiers. it's good because while queuing we can look through the newest magazines or even read them for free! on my opinion it's useful for salesmen too, because many of customs often buy the magazine they started reading while queuing:)
summing up, i think that every problem has a solution and it depends on the way we look at it. people should remember that nothing is as bad as sometimes they imagine. we must look at the bright side..even queuing' s. if we think it's pleasant, it'll truly be..:)
i found lots of new kinds of queuing.I've never thought that waiting for bus or meal in a restaurant can be called queuing too.. :/
who knew that there already are some books and theories on queuing..?i didn't. because it never bothered me, or maybe because it has become a part of my life..?anyway I'd love to share some new information i found with you, my dearest readers;)
firstly,(I'm afraid to be called a lire, but...) i found that theory of queuing was published by Agner Krarup Erlang in 1909. due to this I've made my own conclusion that he might be the first psychologist who started research in this area. moreover by 1917 he was studying the "single queue" or "combined queue" system. the "single queue" is a regular queue that we stand in every day in supermarkets(one line one server). and, in my opinion, the better kind of queues is "combined queue". this is more common in banks, post offices. it's when people stand in one queue, but there are few servers. so when you're the first at the line you can go to available server. as the author of the article I've read writes: the great advantage of a combined queue is that you get "social justice" - the first person in is the first person out.
i guess that's a good way to solve queuing problem.i think it should be solved because nowadays more and more people start to complain about queues in their daily life:'(
the second way to deal with the problem is music..it undoubtedly helps me to buy more, so why it can't help while standing in line? the way it helps is that the music usually cheers up. and as many of us know queuing can be irritating.so..music+ irritation= good mood and a flew away time. furthermore, if the person is too busy to queue he/she might be too busy to listen to the radio.so while queuing we can hear some newest songs. the same is with TV commercials and TV sets by the cashiers.
and the last but not least way to solve queuing problem is journals' stands near the cashiers. it's good because while queuing we can look through the newest magazines or even read them for free! on my opinion it's useful for salesmen too, because many of customs often buy the magazine they started reading while queuing:)
summing up, i think that every problem has a solution and it depends on the way we look at it. people should remember that nothing is as bad as sometimes they imagine. we must look at the bright side..even queuing' s. if we think it's pleasant, it'll truly be..:)
1 comment:
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